Lean Front Office

Opportunity's Knocking in the Front Office
lean front office
Download the front-office article.
What if you could give customers the answer they're looking for in 15 minutes, when the competition still takes a whole week to do it?
Everyone seems to have been so focused on driving the last dollar of inefficiency off the shop floor that they've almost entirely overlooked the front office. In so doing, they've missed some extraordinary ways to save a buck and take a lot more profit to the bottom line. A recent Cincom survey of IT decision-makers supports that idea.


5 Ideas to Ignite IT Success in Your Front Office
In recent years, back-office processes-the actual manufacturing operations-have become highly automated and integrated. Surveys conducted by Cincom Systems, Inc., found that many large North American manufacturers still rely on manual processes for their customer-facing operations, including opportunity management, proposal generation and configuration. Lost orders resulting from inefficient front-office processes can amount to 20% of a company's total sales.



Front Office Solutions
Read 5 Ideas to Ignite Success.


Value Stream Mapping
Download the Value Stream Mapping White Paper
Value Stream Mapping for a Lean Front Office
It is not uncommon to discover that over 95% of the lead time in your order is found in the office functions, and only 5% of the lead time is in the actual production of the product. This white paper spotlights areas of opportunity that are often overlooked, as well as how the seven basic forms of waste can be found in front-office processes.

More About Value Stream Mapping
cincom acquire partners program

The Cincom Partner Program is open to partners who play a role in delivering The Perfect Customer Experience.

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Video: The Perfect Order.
Rob Bois, AMR Research

Click here to view The Pefect order Video